Pick up/Collection in store
- Complaints must be made within 48 hours of delivery
Refunds/another delivery will only be given if the client has provided Midland Gate Florist with proof (photo of item & a brief description) of their complaint, and Midland Gate Florist agrees that there is a problem with the item.
Delivery policy if the recipient is not home
Sundays & Public Holidays
Guaranteed delivery times are AM or PM ONLY
- If in the event that Valentines Day falls on a Sunday, Midland Gate Florist will offer clients a delivery service that will incur an extra delivery fee combined with the original delivery fee for the suburb
- Only pre-ordered (48hours before Valentine's Day) orders will have preference on timed deliveries (AM or PM)
- Guaranteed delivery times are AM or PM ONLY
- Cut off times do apply, please contact us for more information
- All Valentine's Day deliveries will be delivered anytime between 7.00AM and 6.30PM. Unless the client has pre-ordered and pacificated a time of delivery (AM or PM)
- While all requests for time specific orders (AM orPM), after the cut off time for pre-ordered orders, deliveries will be considered. Midland Gate Florist cannot guarantee this due to the copious amounts of orders during this peak time.
- Midland Gate Florist will offer clients a delivery service on Mother's Day that will incur an extra delivery fee combined with the original delivery fee for the suburb
- All Mother's Day deliveries on the Sunday will be delivered anytime between 7.00AM and 6.30PM on the Sunday of Mother's Day. There are no timed requests
Refunds, Returns & Complaints
If for any reason an order needs to be cancelled or put on hold, please contact Midland Gate Florist as soon as possible.
- Orders which have left with our couriers cannot be cancelled.
- Orders which have not yet been prepared by our florists may be cancelled.
Delivery On Special Occasions
Pick up & collection times are available from
Monday - Wedenday - 9am-5pm
Thursday 9am - 7.30pm
Fridays 9am - 5pm
Saturdays 9am - 4.30pm
Midland Gate Florist dose not deliver on Sundays or Public holidays.